If you have a communication system that is critical to your operation, we can setup a service support agreement custom tailored to your organization. The support agreement will consist of specific response times, categorized by importance eg; Priority 1 (P1), Priority 2 (P2), Priority 3 (P3), an on-call phone number for 24/7 support handled by our Network Operations Center (NOC), and escalation procedures. Prairie Mobile recognizes the importance of uptime in a mission critical communication system, and we can be your provider of choice to ensure your business continues to operate smoothly. Please contact us for information on getting setup with a service level agreement.